Account suspended — what does it mean and how do I fix it?
Reason 1 — Overdue invoice
This is the most common reason. Log into my.hostdango.com and check your invoices. Paying an overdue balance triggers automatic reactivation — usually within a few minutes.
Reason 2 — Malware or terms of service violation
If your account was flagged for malware or a terms of service violation, you'll receive an email explaining the reason. Open a support ticket to discuss next steps.
Reason 3 — Resource overuse
Shared hosting accounts that consistently exceed CPU or memory limits may be suspended to protect other customers on the server. If this is the case, we'll reach out to discuss upgrading your plan or optimizing your site.
Not sure why you were suspended?
Open a support ticket or start a live chat. We'll tell you exactly what triggered the suspension and the fastest path to getting back online.
